Customer Help

Please see the FAQs for Help:

Call Us At:
+1 226-338-0193

Common questions answered:

Most Popular Questions

 

Monday – Friday

We offer same day delivery to your door (MUST ORDER FROM 9:30am – 8:30pm), once payment is completed your order will be delivered to you within 2 hours. All orders for same day delivery that are placed after 8:30pm will be processed the next day at 10:00am and will arive to you by noon.

**A minimum of 60$ shopping cart is required for same day delivery**

**For faster delivery by mail please place your order by 4:00pm**

Orders that require shipping will be sent through Xpresspost, via Canada Post. All orders after 4:00pm will be placed in sequence and processed the next business day. You will be provided a tracking number for your order and can expect your items to arrive safely in 2 business days, or 3 business days if the order is placed after 4:00pm.

**ALL mail orders on the weekend will be processed on monday morning and delivered after 2 business days.**

Saturday

Same day delivery times are between 930am and 630pm. Shipping via Canada Post will be processed by 4:00pm and shipped out on Monday (Canada Post does not ship out their packages on weekends).

Sunday

Same day deliveries will be closed on Sundays. Any orders that are placed on Sunday with payment will be processed the next following day on Monday at 9:30am and delivered to your door by noon. If you would like to request a specific delivery time please specify in your notes upon checking out.

If you are aged 19+ you can create an account by clicking here to bring you to the registration page.

  • Once completed, you will receive an email to confirm.
  • Make sure to enter all Canadian billing/shipping details. Orders cannot be placed without this.
  • For first time buyers with us, we require a government issued photo ID to prove you are of age to purchase the order.

We only accept Interac E-Transfer (payment that is done through online banking). We also now accept cash on delivery!

All of our marijuana is sourced locally from Canadian craft Cannabis cultivators. We specifically select the best products available for each and every product we carry. We are proud of the steps we take to ensure that the best productions practices are being utilized to develop the highest quality products. By supporting local independent craft growers we are assisting in the insurance of long term sustainability of the premium products that we provide. We are committed to sourcing responsibly produced products.

Since Oct. 17, 2018, adults of legal age (18 or 19, depending on the province or territory) can possess and consume recreational dried or fresh cannabis flower (including pre-rolled joints), cannabis oil (including softgels, capsules, and lower-dosed tinctures and oils) and seeds or plants for personal use at home. Cannabis oil products have a THC concentration limit of 30 grams per milliliter. Whether purchased in store or online, it is only legal to purchase from government-licensed retailers.

The personal possession limit is 30 grams of dried cannabis (or its equivalent in fresh, liquid, edible, concentrate, or seed form) in a public place. Whether you buy in-store or online, you will not be able to purchase more than 30 grams (just over an ounce) at one time.

Federal law sets the growing limit at four cannabis plants per household (not per person). However, Manitoba and Quebec have banned home growing. In New Brunswick, both indoor and outdoor plants must be kept in a separate, locked space. In British Columbia, plants must be kept out of public view. If a home is used as a daycare, growing is banned completely.

Regulations for commercially-produced edibles, beverages, concentrates, vape pens, oils and tincures with higher potencies than the year one limit of 30 mg of THC per mL allows for the sale of these products “no later than 12 months” after legalization, which would be Oct. 17, 2019.

In the meantime, adults can use legally obtained cannabis to make edibles, beverages or concentrates (such as rosin) at home for personal use, as long as organic solvents aren’t used in the process.

Yes! All product images are exactly the product you will receive. All strains go through the photo booth before hitting the store.

 
If you need more help see below:

More Useful Questions Answered

Unfortunately we do not ship outside of Canada.

All orders are shipped with the highest level of care when it comes to discreet packaging and containing any smells. You can rest assured that the contents of your package are unknown to unwanted eyes and noses!

We will wait two days for payment. If not received, a follow up reminder email will be sent. If no reply after 3 days, we will regretfully cancel your order.

Upon placing your order you will receive an email confirmation with instructions on how to pay (and which email to send your payment to). Our thank-you page will also provide this info. If you need extra help, you can reach us by email at support@getsupplied.ca or you can call in at 1-800-423-5312 from Monday to Saturday til 9:30am to 5:30pm.

You can email us at support@getsupplied.ca

Same Day Delivery:

Open Monday to Saturday and payment must be accepted before 5:30pm as that is the cut-off time for Same Day Delivery.

Flat Rate Fee: $10

Once payment is accepted a confirmation email will be sent to you. Your package will then be processed and delivered to your door within two hours.

Mail Order (Canada Post):

Flat Rate Shipping: $15 (FREE on purchase over $150)

Local: (Ontario): 1-2 Business Days | Regional: 3-4 Business Days | National: Up to 8 Business Days

Free Canada Post Shipping

On all orders above $150

Satisfaction Guaranteed!

We strive to provide the best customer support

Super Fast Delivery

Under 2HR Delivery in Same Day Regions

100% Secure Checkout

Interac E-Transfer + Secure SSL Servers

© Get Supplied 2020